fixer

Disappearing business deposit will come out of bank’s pocket

Dear Fixer: We have a business account with TCF Bank. When we collect bill payments from customers, we do so in the form of money orders, which we then deposit. On Jan. 13, my store manager deposited seven money orders that totaled $1,174.20, for which …

Long-delayed bank check sent to wrong address

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Dear Fixer: I have been trying to get my problem straightened out for the past four months. My father passed away in June at age 96. He had a bank account into which his Social Security checks were deposited, and Blue Cross Blue Shield of …

Rude workers lose their  shot at repeat customer

Dear Readers: Last week, we wrote about one reader who was refused admittance to a restroom at a restaurant where she was eating and another reader who was told to “shut up” by a cranky store owner. Since then we’ve heard from lots more readers …

$12.50 tires from Walmart? Web mistake is customer’s good luck

Dear Fixer: With winter finally here, I was reminded of my need for new tires. I searched the Web and was delighted to see a deal that was too good to be true: tires for $12.50 each! It was on Walmart.com, a huge company known for …

$25 membership at Barnes & Noble overlooked, not booked

Dear Fixer: I purchased a Nook and a movie from the Old Orchard Barnes & Noble for my son for Christmas on Dec. 20. While I was there, they talked me into buying a membership, which costs $25 but saves you 10 percent on purchases. …

3-year Black Tie plan only good for one fix — but Best Buy comes through

Dear Fixer: I purchased a Compaq Notebook computer from Best Buy on Jan. 5, 2009, for $450. I also purchased a three-year “Black Tie” protection plan at a cost of $180. I took the Notebook to the Geek Squad in April because there was a …

3-year Black Tie plan only good for one fix — but Best Buy comes through

Dear Fixer: I purchased a Compaq Notebook computer from Best Buy on Jan. 5, 2009, for $450. I also purchased a three-year “Black Tie” protection plan for $180. I took the Notebook to the Geek Squad in April because there was a blank area on …

Warranty on HP printer works after several tries

Dear Fixer: On Dec. 24, 2010, I bought an HP Compaq Presario computer from Staples, with a keyboard and mouse. I purchased the monitor separately. I began having problems with the system in mid-November of this year, so I called the store. They told me …

The Fixer’s Good Guys, Part II

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I am a single mom who was laid off more than two years ago. I haven’t found a job in my field, so I am now working four part-time jobs to support us. Back in late June, I had a problem with our washing machine. …

Car paid off, but he never gets title

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Dear Fixer: I’m hoping you can help me. In 2007, I bought my daughter a new Chevy Cobalt. The car was financed through US Bank. I paid the loan off on April 19. The bank told me I would get my lien release and title …

Manufacturer comes clean on leaky front-load washer

Dear Fixer: Early in 2010, I purchased a Whirlpool washer and dryer from Menards. The salesman informed me about the benefits of the front-loading washer and dryer, including the energy savings and that you could pack the washer full with clothes, thus having fewer washes. …

It’s fun to give a scammer some of his own business

Dear Readers: We’ve all gotten those scam emails offering us a share of Nigerian oil wealth if we’ll provide our bank account number, or telling us that a friend was mugged in London and needs money. Other emails promise simple work-at-home opportunities that can make us rich. The Fixer has heard from lots of otherwise intelligent readers who were sucked into these scams. So when we got an email offering an easy job as a “mystery shopper,” we jumped at the opportunity to expose the con. It’s a scam that most likely originates overseas but involves co-conspirators in this country

$200 in unused prepaid cards now worth $136

Dear Fixer: Last December and March, I purchased four $50 Visa prepaid cards through a fund-raiser for my kid’s preschool. I purchased enough for a whole year’s worth of birthdays and holidays. When I gave one as a gift to my nephew in June, I …

Check your phone bill for ‘cramming’

The annoying practice of “cramming” — in which unsavory businesses use your phone account to bill you for bogus, third-party services such as premium voicemail and hotlines — got a lot of attention this month, with some consumer advocates calling for a national ban. Illinois …

Fees for gift cards can take joy out of giving

Dear Fixer: Just thought this might be worth repeating, seeing that the holiday gift-giving season is quickly approaching. I learned from the customer service rep at my supermarket that the big credit card companies charge processing fees for their gift cards from $3.95 up to …