The Fixer’s Good Guys, Part II
March 5, 2012 10:48AM
Appliance repairmen Albert Iwaniec, from left, Rich Musil and Mario Arteaga of A-Chicago Appliance Service Company pose for a photograph at Iwaniec's home Wednesday, Dec. 21, 2011, in Chicago. The repairmen are one of The Fixer's Good Guys. | John J. Kim~Sun-Times
Updated: July 29, 2012 9:12PM
I am a single mom who was laid off more than two years ago. I haven’t found a job in my field, so I am now working four part-time jobs to support us.
Back in late June, I had a problem with our washing machine. It was shaking and making loud thumping noises. I was referred to A-Chicago Appliance Service Company (achicagoapplianceservice.com) by a friend. I spoke to an extremely kind and knowledgeable man, who I found out was the owner, Albert Iwaniec. I explained the problem and asked about scheduling an appointment. He diagnosed the problem over the phone. He told me what to do to fix it — and it worked. It didn’t cost me a cent, and believe me, I don’t really have a cent to spare.
Then, in early November, we had a problem with our dryer. I immediately called A-Chicago Appliance Service Company and spoke with Albert again. He arranged a service technician on my schedule, which is not easy. The service technician was on time, really nice and seemed to know what he was doing. He found out what was wrong with my dryer and had the part in his van. He fixed it quickly and then he vacuumed and cleaned around, in and under the dryer to prevent a fire.
We talked and he found out about my employment situation and then he met my daughter. He only charged me for the service call and the part — he did not charge me for his labor or the dryer maintenance service.
There are so many companies out there today that are strictly business — strictly about making the bucks and, unfortunately, a lot of them don’t even provide you with professional service. It was really refreshing to find a service provider who is not like that.
Julie Higgins, Glenview
◆ ◆ ◆
Last year around this time, my uncle passed away. We had to make an eight-hour drive and it took a lot of phone calls to coordinate travel plans and accommodations. I have my mom and my brother on my cell phone plan, and we went well over our allotted minutes.
I called T-Mobile to increase my minutes and got a very friendly and sympathetic customer service rep who was able to make the change. He went the extra mile by back-dating the change so my bill only went up to the higher plan price instead of all of the minutes we went over (which would have cost significantly more).
He also added 100 extra minutes to each phone at no charge just in case we needed that extra little bit. I cannot tell you what a relief it was to not have to worry about coming home from such a sad event to an enormous cell phone bill.
Shari Douglas, Kenosha, Wis.
◆ ◆ ◆
Bar none, Zappos’s customer service, whether via e-mail or in person, is always perfect, friendly and efficient. Recently, when Zappos did not have a particular shoe style and size in stock, I got a similar pair from another online store, only to find it did not fit and it cost me to ship it back.
I wrote to Zappos to tell them how much I love their free shipping and returns, unlike the other place I used — mind you, not a complaint, actually a compliment — and they immediately wrote back and APOLOGIZED for not having those shoes in stock and thereby causing me distress. They even gave me a $20 credit to console me and a Zappos associate helped me on the phone to sort out how to use the credit! Simply amazing. I love everyone at Zappos.
Ogden Dunes, Ind.