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Patrons like Fox River Valley Library offerings, and want more of them: survey

Christine Cigler right was hired recently as Fox River Valley Library District’s public relations outreach manager. She joins KirstFinneran public

Christine Cigler, right, was hired recently as the Fox River Valley Library District’s public relations and outreach manager. She joins Kirstin Finneran, public relations associate, as the district’s marketing team. | Erin Sauder for Sun-Times Media

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Updated: January 31, 2014 9:40AM



DUNDEE TOWNSHIP — More, more, more.

That’s what Fox River Valley Public Library District users want, according to results from a recent survey.

Nearly 500 current library users completed the in-person survey held at both the Dundee Library and the Randall Oaks Branch Library in November, officials said.

Roxane Bennett, library director, said results show the majority of patrons have a positive opinion of the library.

“And that’s wonderful to hear,” she said.

But more specific survey questions about the library’s services and collections revealed users want more books, movies, programs and, most significantly, more hours at the Randall Oaks Branch, Bennett said.

The library district just wrapped up its strategic plan for years 2008 to 2013.

“And now we’re looking forward,” said Christine Cigler, who was recently hired as the district’s public relations and outreach manager. “The first thing we have to do is assess what our community needs.”

Library officials note several achievements of the previous strategic plan, including the opening of the Randall Oaks Branch Library, updating mechanical systems and the interior of the Dundee Library, the installation of automated checkout and return equipment at both locations, adding video games, downloadable music and more e-books to the collection, and seeing an 86 percent increase in annual checkouts, among others.

According to survey results, Dundee Library patrons would like to see parking improvements, more programs and classes for adults, and the addition of services such as craft space and a robotics programs.

“There is a definite interest in robotics,” Cigler said. “And a big trend in libraries in general is that people are coming to create things.”

Of the survey respondents, 80 percent of the people who visit both locations come in to borrow books, but only 55 percent of people at Dundee rank the selection as extremely good. That number drops to 27 percent for Randall Oaks. As for the 70 percent of users who borrow DVDs, only 53 percent of rank the selection as extremely good at the Dundee location, and 28 percent at Randall Oaks.

Library officials plan to get the community involved in the next strategic plan process by forming a citizens’ input committee.

Cigler said the strategic plan will be used a living document.

“What we might write in 2014 might change for 2016 for whatever reason,” she said. “Maybe it’s a good idea in 2014 but now we have to tweak it a little bit.”

Prior to coming to the Fox River Valley Public Library District, Cigler was marketing director of the Indian Prairie Public Library in Darien. She joins Kirstin Finneran, public relations associate, on the Fox River Valley marketing team.

To join the citizens input committee, contact Cigler at ccigler@frvpld.info or call (847) 428-3661, Ext. 5884.



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